I. When you create a Panasonic account on our websites or applications
When you create a Panasonic account on a Panasonic website or application (such as 'My Panasonic' or “Panasonic Direct”, “Panasonic Partner Shop”, “Lumix G Experience”, “The Ideas Kitchen”, “Focus on the Future”, “Ex-Demo”), we ask you to provide certain Personal Information, such as your gender, first name, last name, email address, date of birth and country of residence. The required specific information may vary on the service you have chosen. Where you are creating a Panasonic Direct or other account to purchase Panasonic products we will ask you to provide your mailing address billing address and payment details in order to process your order. You will use your email address and your password to login to your account.
When you buy Panasonic products or devices on a Panasonic website or via our Customer Services Team by telephone or chat function
If you purchase a product or device on a Panasonic website, or via our customer Services Team by telephone or via a chat function, then we will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process and fulfil your order. We do not view and store your payment card information. A third party, Worldpay (UK) Ltd., Worldpay Limited, Worldpay AP Ltd. and Worldpay BV, will process your payment card information when you use a payment card to make a purchase. We recommend you read Worldpay’s Privacy Notice http://www.worldpay.com/uk/privacy-policy to understand how they will use your Personal Information.
II. When you register a product or device with Panasonic
If you choose to register the relevant product or device with us in order to enable certain features or benefit from any extended warranty or promotion. In order to register your product or device we may collect Personal Information, such as your name, address, phone number, email address and information about the Panasonic product or device you own, such as its serial numbers (or other product/device identifier) and the date of purchase.
III. When you communicate with Panasonic
When you contact us or interact with our customer support representatives via email, chat, messaging services (for example WhatsApp and Facebook Messenger), telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences; and we may also collect information about the Panasonic products or devices you own, such as their serial numbers and date of purchase. We also may create logs/reports that are useful in diagnosing product or application performance related issues, and capture information relating to the issue. We use this information to provide you with customer and product support. We may access your 'My Panasonic' Account, or other relevant Panasonic accounts, in order to provide you with the necessary assistance or support you require or have requested. We may also record and review your conversations with our customer support representatives (e.g. when you contact us by telephone), for training and complaints handling, and also to review any information you have provided in response to a voluntary customer survey(s). We will only record and/or review your conversations with us where we are permitted to do so by applicable laws and we will tell you that we are doing so at the start of the conversation at the latest.
IV. Message boards and forums
Some Panasonic websites and applications have message boards, forums, bulletin boards, chat functionality, blogs, and similar features ("Community Postings") through which you can post information, messages and other materials. When you disclose any Personal Information through such services we recommend you to be very careful as this may become public information and be available to visitors to our websites and to the general public.
In order to participate in Community Postings we collect certain Personal Information, which includes your name, username, password, email address, date of birth and contact details (e.g. email address, telephone number) and in certain cases product information such as model and serial number and any other information that you decide to communicate on such Community Postings.
V. Promotions, games, prize draws and competitions
If you enter into sweepstakes, contests, online games, prize draws, competitions or online promotions, e.g. cash back ("Activities"), we may use the Personal Information you provide to administer the Activities which includes, your first name, last name, address, email address, date of birth and country of residence .
To the extent that the terms and conditions of any such promotion regarding the treatment of Personal Information about you conflict with this Privacy Notice, the terms and conditions of the promotion will prevail and we advise you to review any Activity specific terms and conditions carefully.
VI. Subscriptions and newsletters
Where you subscribe to our promotional communications and newsletters we will collect Personal Information from you including your email address, first name, last name and gender. We will only provide such subscription services to you in accordance with applicable laws and where you have expressly requested us to do so.
VII. When you upload Personal Information to a Panasonic website or online application